Foodics Online store
Foodics Online
With great features, comes great simplicity.
Build your online restaurant, in minutes.
Online Web Store
Launch your web presence in a few clicks and start receiving orders and payments online
Customize Your Web Name & URL
Select a unique name for your online store and use it as your web address: mystorename.foodics.online Or use your brand’s domain name and redirect it to your Foodics online store
Customize Page Colors
Select the primary and secondary colors of your page
View All System Logs
Uncover all types of changes introduced to the page by date, user, and type of action
Multilingual Interface
Switch between Arabic and English interface with a click of a button and have the ability to add all item information in both languages so your customers can use the language of their preference
Fast & Responsive Web Interface
Your website will automatically adapt to any screen size and images will be compressed in CDN for faster downloads, so your customers will have a seamless website navigation experience and won’t be tied to specific devices to access your interface
Mobile Application
Create your own fully customized mobile ordering app and have it up and running in App Store and Google Play in only 3-4 weeks and own your customer relationship like never before
Build Your Branded Mobile App in iOS & Android
Fill in the App Application Form with an adequate description and relevant keywords to begin setting up your own application
Get an Optimized & Fully Customizable App
Boast a fully customized app in terms of colors, sections, and user interactions to guarantee utmost representation of your brand
Multilingual Interface
Offer your customers the freedom to choose the language of the app interface in either Arabic or English so they have the option of browsing items and making orders using the language they are most comfortable with
Order Status
Keep your customers updated on their orders in real-time
Order Status Updates
Send push notifications to the customer to alert him/her of the status of their order
Order Tracking
Allow customers to track the delivery status by knowing the stage of their order (Sent to Branch, In Kitchen, Ready for Delivery, Dispatched,…etc)
Order Status Dashboard
Gain full visibility of the order status as a business owner and take the right action
Easy Login
Allow your customers a fast and secure login to your online ordering platform
Social Media Login
Provide your customers with the convenience of logging in through their social media accounts (app only)
Guest Login
Allow users to access your portal or app quickly and without sharing much of their personal information
Smart Ordering
Create a seamless ordering experience for your customers
QR Ordering
Give your customers the VIP experience of skipping the queue by pre-ordering through QR codes while sitting on their tables or even post your QR codes online to promote certain items and offer discounts
Reorder from Past Orders
Speed up the ordering process by enabling your guests to submit reorders based on their order history (app only)
My Favorites
Allow your customers to select their favorite items so they can order them at a glance next time (app only)
Scheduled Ordering
Offer your customers the option of ordering in advance and selecting the time when they want to receive their orders
Branch Management
Update your branch information and activate its services with a few clicks
Branch Import
Transfer your branch information with a single click of a button and sync it any time with Foodics POS
Add New Branches
Enter branch information into the Foodics Online portal directly
Service Hours
Set service hours for each branch per each day of the week, with the freedom of having different hours for delivery and pickup services
Delivery Zones
Set and manage your delivery zones to avoid receiving orders from customers outside of your area of service
Delivery and Pickup Settings
Enable or disable the services of restaurant takeout, curbside pickup, and delivery for each branch
Order Management
Take full control of incoming orders and make the best decisions to fulfill them
Synchronization with Foodics POS
Manage your incoming orders with ease through instant synchronization with your Foodics POS and Kitchen Display Screen, and decide what happens when a new order is placed: print, auto-accept, or put on hold for a decision to be made
Segmentation of Orders
Gain full visibility on segmentation by order type, source, and payment method
RAG status
Offer your team visibility on status of orders whether they are delayed or on time
Delivery Management
Guarantee fast and accurate delivery of incoming orders by enabling a built-in integration with an aggregator or by managing your own delivery staff
Delivery Service Providers
In no time, enable a built-in integration of an aggregator that has a pool of popular delivery companies and receive a full-fledged delivery service for your orders
Driver Management
Manage your own fleet of drivers by tracking their location and assign delivery orders to them
Driver App
Manage delivery operations with your fleet of in-house drivers through the Driver App which is available on Apple Store and Google Play
Menu Management
Customize and organize your menus to reflect your restaurant identity and get you the best results
Menu Import
Import your restaurant menu with all its details from a single place, take your menu live with a single click, and perform your updates anytime without disrupting any flow
Categories & Products
Speed up your customers’ decision-making with an appetizing and organized menu full of categories and products
Menu Groups
Create different menus that can be used in different seasons or represent different brands operating under your umbrella
Calories and Allergens
Support your customer’s health choices by listing allergens and calories associated with your offered menu items
Delivery and Dine-In Menus
Experience full control of your menus by creating, updating, and enabling/disabling them per branch/app and for pickup/delivery or dine-in only
Employee Management
Create your employee profiles and assign rights as per their roles in your restaurant
Register New Employees
Create an unlimited number of accounts for your staff members so they can accomplish tasks like handling orders and assigning delivery requests.
Assign Roles & Locations
Select the role(s) to be performed by each employee and the branch where he/she is working so they automatically have the suitable access rights to portal pages
Payment Management
Pamper your customers with various payment methods that make ordering from you really easy and encourage them to come back again and again
Online Payment Gateway
Enable your customers to instantly pay for their orders online using most common credit and debit cards like Mada, VISA, MasterCard, and Apple Pay, with the ability to save card information for easier ordering through your mobile app in their next order
Enjoy Fast Settlements
Activate receiving your online payments through a process that takes less than an hour and maintain your cash flow by receiving payment settlements within 2-3 business days only
Payment Method Selection
Have full control over which payment method to accept for each of your branches or even per order type
Payment Support
Receive support on payment refunds, responding to claims, solving disputes and handling chargeback issues
Marketing Tools
Make your restaurant your guest’s favorite destination and earn the loyalty of your most frequent visitors with a package of outreach & marketing tools
Dynamic Sliding Promos and Banners
Design and customize sliding promos and banners to promote specific menu items or categories by adding creative text, uploading images, linking them to specific pages, and setting the display order
Loyalty Programs
Attract and retain more customers by launching loyalty programs that reward your visitors with points for each amount they pay with preset redemption rules
Promotions & Coupons
Boost your sales and customer retention with relevant offers to excite them to order and come back for more by:
• Applying general discounts
• Linking discounts to specific items
• Offering free delivery
• Issuing seasonal coupon codes
• Setting eligibility criteria per order type, customer type, and minimum order amount
Targeted Push Notifications
Improve your customer retention and boost your sales by triggering your customers to take action with notifications sent at the right moment, and keep them updated on upcoming offers and events through:
• Bulk Push Notifications
• Scheduled Push Notifications
• Abandoned Cart Notifications
Timed Events
Drive sales by launching timed offers on the occasions your customers love
Upselling Items
Build on analytics of your customers’ order history and habits to automatically show them items they would be most inclined to buy
Customer Management
Own your relationship with your customers by understanding their behavior and build on data to make more customer-centric decisions
Customer Profiling
Collect detailed customer data and automatically get a record of their order history so you can share with them relevant promotions
Customer Verification
Confirm the source of your orders by verifying each newly registered customer with one-time-password (OTP) authentication
Blacklisting
Protect your restaurant from suspicious customers and set up your own rules for blacklisting based on phone number or email address
Customer Feedback
Listen to your customers’ timely feedback through private web/app channels that enable them to share text and visuals and receive delivery and pickup ratings through a clear and dated list
Customer Segmentation
Create multiple customer segments based on purchased items, order source, customer location, payment method, date, and additional criteria, and then use these segments in your marketing activities and business reporting
Reporting & Data
Gain full visibility of your business performance through a comprehensive analytics dashboard and identify trends that spur further growth
General Report
Gain a general overview of all your incoming orders whether in your area of service or not, and filter them through different categories, like:
• Total sales
• Number of orders
• Sales by date
• Sales by location
• Average ratings
• Out of Area Requests
Sales & Orders Report
Learn about your best performing channels, the most used payment methods, your average basket size and much more:
• Sales by channel
• Sales revenue by channel
• Digital coupon redemption
• Orders by payment methods
• Average order value by date and source
• Orders by type
• Average basket size by month
Sales Area Report
Understand the relationship between location, order types and volume:
• Sales by location
• Order by type and location
• Average order value by location and type
Customer Activity Report
Know your customers well and extract valuable insights on their purchasing behavior:
• Number of registered users
• Average orders per customers
• Monthly feedback
• Average ratings
• Registrations by date
• Registrations by source and account type
Product Profitability Report
Know your customers’ favorite menu items and update your menu accordingly:
• Best selling products
• Unit sold counts
• Customer favorites
• Unit price spread
Michelin-Star Product Support
Master everything about Foodics Online through different means of support available for your service
Frequently Asked Questions
Instantly find the answers you need to the most commonly asked questions
Quick User Guide
Dig deeper into how to use Foodics Online and learn more about platform set-up, syncing with POS, activating payment gateway and enabling the built-in integrations
Dedicated Team
Connect with a team of product experts to respond to all your needs through WhatsApp or live chat on the Foodics Console
Launch your web presence in a few clicks and start receiving orders and payments online
Customize Your Web Name & URL
Select a unique name for your online store and use it as your web address: mystorename.foodics.online Or use your brand’s domain name and redirect it to your Foodics online store
Customize Page Colors
Select the primary and secondary colors of your page
View All System Logs
Uncover all types of changes introduced to the page by date, user, and type of action
Multilingual Interface
Switch between Arabic and English interface with a click of a button and have the ability to add all item information in both languages so your customers can use the language of their preference
Fast & Responsive Web Interface
Your website will automatically adapt to any screen size and images will be compressed in CDN for faster downloads, so your customers will have a seamless website navigation experience and won’t be tied to specific devices to access your interface
Create your own fully customized mobile ordering app and have it up and running in App Store and Google Play in only 3-4 weeks and own your customer relationship like never before
Build Your Branded Mobile App in iOS & Android
Fill in the App Application Form with an adequate description and relevant keywords to begin setting up your own application
Get an Optimized & Fully Customizable App
Boast a fully customized app in terms of colors, sections, and user interactions to guarantee utmost representation of your brand
Multilingual Interface
Offer your customers the freedom to choose the language of the app interface in either Arabic or English so they have the option of browsing items and making orders using the language they are most comfortable with
Keep your customers updated on their orders in real-time
Order Status Updates
Send push notifications to the customer to alert him/her of the stage of the order status
Order Tracking
Allow customers to track the delivery status by knowing the stage of their order (Sent to Branch, In Kitchen, Ready for Delivery, Dispatched,…etc)
Order Status Dashboard
Gain full visibility of the order status as a business owner and take the right action
Allow your customers a fast and secure log in to your online ordering platform
Social Media Login
Provide your customers with the convenience of logging in through their social media accounts (app only)
Guest Login
Allow users to access your portal or app quickly and without sharing much of their personal information
Create a seamless ordering experience for your customers
QR Ordering
Give your customers the VIP experience of skipping the queue by pre-ordering through QR codes while sitting on their tables or even post your QR codes online to promote certain items and offer discounts
Reorder from Past Orders
Speed up the ordering process by enabling your guests to submit reorders based on their order history (app only)
My Favorites
Allow your customers to select their favorite items so they can order them at a glance next time (app only)
Scheduled Ordering
Offer your customers the option of ordering in advance and selecting the time when they want to receive their orders
Edit your branch information and activate its services with a few clicks
Branch Import
Transfer your branch information with a single click of a button and sync it any time with Foodics POS
Add New Branches
Enter branch information into the Foodics Online portal directly
Service Hours
Set service hours for each branch per each day of the week, with the freedom of having different hours for delivery and pickup services
Delivery Zones
Set and manage your delivery zones to avoid receiving orders from customers outside of your area of service
Delivery and Pickup Settings
Enable or disable the services of restaurant takeout, curbside pickup, and delivery for each branch
Take full control of incoming orders and make the best decisions to fulfill them
Synchronization with Foodics POS
Manage your incoming orders with ease through instant synchronization with your Foodics POS and Kitchen Display Screen, and decide what happens when a new order is placed: print, auto-accept, or put on hold for a decision to be made
Segmentation of Orders
Gain full visibility on segmentation by order type, source, and payment method
RAG status
Offer your team visibility on status of orders whether they are delayed or on time
Guarantee fast and accurate delivery of incoming orders by enabling a built-in integration with an aggregator or by managing your own delivery staff
Delivery Service Providers
In no time, enable a built-in integration of an aggregator that has a pool of popular delivery companies and receive a full-fledged delivery service for your orders
Driver Management
Manage your own fleet of drivers by tracking their location and assign delivery orders to them
Driver App
Manage delivery operations with your fleet of in-house drivers through the Driver App which is available on Apple Store and Google Play and achieve
Customize and organize your menus to reflect your restaurant identity and get you the best results
Menu Import
Import your restaurant menu with all its details from a single place, take your menu live with a single click, and perform your updates anytime without disrupting any flow
Categories & Products
Speed up your customers’ decision-making with an appetizing and organized menu full of with categories and products
Menu Groups
Create different menus that can be used in different seasons or represent different brands operating under your umbrella
Calories and Allergens
Support your customer’s health choices by listing allergens and calories associated with your offered menu items
Delivery and Dine-In Menus
Experience full control of your menus by creating, updating, and enabling/disabling them per branch/app and for pickup/delivery or dine-in only
Create your employee profiles and assign rights as per their roles in your restaurants
Register New Employees
Create an unlimited number of accounts for your staff members so they can accomplish tasks like handling orders and assigning delivery requests.
Assign Roles & Locations
Select the role(s) to be performed by each employee and the branch where he/she is working so they automatically have the suitable access rights to portal pages
Pamper your customers with various payment methods that make ordering from you really easy and encourage them to come back again and again
Payment Method Selection
Have full control over which payment method to accept for each of your branches or even per order type
Payment Support
Receive support on payment refunds, responding to claims, solving disputes and handling chargeback issues
Online Payment Gateway
Enable your customers to instantly pay for their orders online using most common credit and debit cards like Mada, VISA, MasterCard, and Apple Pay, with the ability to save card information for easier ordering through your mobile app in their next order
Enjoy Fast Settlements
Activate receiving your online payments through a process that takes less than an hour and maintain your cash flow by receiving payment settlements within 2-3 business days only
Make your restaurant your guest’s favorite destination and earn the loyalty of your most frequent visitors with a package of outreach & marketing tools
Dynamic Sliding Promos and Banners
Design and customize sliding promos and banners to promote specific menu items or categories by adding creative text, uploading images, linking them to specific pages, and setting the display order
Loyalty Programs
Attract and retain more customers by launching loyalty programs that reward your visitors with points for each amount they pay with preset redemption rules
Promotions & Coupons
Boost your sales and customer retention with relevant offers to excite them to order and come back for more by:
• Applying general discounts
• Linking discounts to specific items
• Offering free delivery
• Issuing seasonal coupon codes
• Setting eligibility criteria per order type, customer type, and minimum order amount
Targeted Push Notifications
Improve your customer retention and boost your sales by triggering your customers to take action with notifications sent at the right moment, and keep them updated on upcoming offers and events through:
• Bulk Push Notifications
• Scheduled Push Notifications
• Abandoned Cart Notifications
Timed Events
Drive sales by launching timed offers on the occasions your customers love
Upselling Items
Build on analytics of your customers’ order history and habits to automatically show them items they would be most inclined to buy
Own your relationship with your customers by understanding their behavior and build on data to make more customer-centric decisions
Customer Profiling
Collect detailed customer data and automatically get a record of their order history so you can share with them relevant promotions
Customer Verification
Confirm the source of your orders by verifying each newly registered customer with one-time-password (OTP) authentication
Blacklisting
Protect your restaurant from suspicious customers and set up your own rules for blacklisting based on phone number or email address
Customer Feedback
Listen to your customers’ timely feedback through private web/app channels that enable them to share text and visuals and receive delivery and pickup ratings through a clear and dated list
Customer Segmentation
Create multiple customer segments based on purchased items, order source, customer location, payment method, date, and additional criteria, and then use these segments in your marketing activities and business reporting
Gain full visibility of your business performance through a comprehensive analytics dashboard and identify trends that spur further growth
General Report
Gain a general overview of all your incoming orders whether in your area of service or not, and filter them through different categories, like:
• Total sales
• Number of orders
• Sales by date
• Sales by location
• Average ratings
• Out of Area Requests
Sales & Orders Report
Learn about your best performing channels, the most used payment methods, your average basket size and much more:
• Sales by channel
• Sales revenue by channel
• Digital coupon redemption
• Orders by payment methods
• Average order value by date and source
• Orders by type
• Average basket size by month
Sales Area Report
Understand the relationship between location, order types and volume:
• Sales by location
• Order by type and location
• Average order value by location and type
Customer Activity Report
Know your customers well and extract valuable insights on their purchasing behavior:
• Number of registered users
• Average orders per customers
• Monthly feedback
• Average ratings
• Registrations by date
• Registrations by source and account type
Product Profitability Report
Know your customers’ favorite menu items and update your menu accordingly:
• Best selling products
• Unit sold counts
• Customer favorites
• Unit price spread
Master everything about Foodics Online through different means of support available for your service
Frequently Asked Questions
Instantly find the answers you need to the most commonly asked questions
Quick User Guide
Dig deeper into how to use Foodics Online and learn more about platform set-up, syncing with POS, activating payment gateway and enabling the built-in integrations
Dedicated Team
Connect with a team of product experts to respond to all your needs through WhatsApp or live chat on the Foodics Console
Start earning with Foodics Online
Try Foodics Online now and discover all the tools you need to run and grow your online restaurant